Fusion

Fusion is a mobile app designed to bring together fragmented enterprise platforms into a single, personalised interface, helping employees access critical information quickly, clearly, and on the go.

Client:

Mercedes Benz Research and Development

Duration:

14 months

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My Role

Led research synthesis, user flows, information architecture, and end-to-end visual design for the visitor experience, while collaborating on system-level thinking for admins and store staff.

Skills

Enterprise UX Interaction Design Visual Design Usability Testing Agile Collaboration

Tools

Figma Illustrator Photoshop Zeplin Jira

Overview

Context

Large enterprises rely on multiple internal platforms for tasks like approvals, updates, communication, and information access. Employees often switch between tools, losing time and context.
Fusion was conceived as a single mobile entry point that integrates with existing enterprise systems and presents a curated, role-based view of essential information, without replacing existing tools.

Key Insights

Research revealed that employees are frequently overwhelmed by fragmented tools and spend significant time searching for information, especially on mobile. Users valued quick, glanceable access to role-relevant content, strong personalization, and the ability to reach the right people easily. Mobile-first, remote-ready access emerged as critical for productivity, trust, and daily efficiency.

Key Insights

Research revealed that employees are frequently overwhelmed by fragmented tools and spend significant time searching for information, especially on mobile. Users valued quick, glanceable access to role-relevant content, strong personalization, and the ability to reach the right people easily. Mobile-first, remote-ready access emerged as critical for productivity, trust, and daily efficiency.

Key Insights

Research revealed that employees are frequently overwhelmed by fragmented tools and spend significant time searching for information, especially on mobile. Users valued quick, glanceable access to role-relevant content, strong personalization, and the ability to reach the right people easily. Mobile-first, remote-ready access emerged as critical for productivity, trust, and daily efficiency.

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The Problem

  • Employees were overwhelmed by fragmented tools and information silos

  • Critical updates were hard to find and time-consuming to access

  • Mobile experiences were often secondary or poorly optimised

  • Lack of personalisation led to information overload instead of clarity

The Problem

  • Employees were overwhelmed by fragmented tools and information silos

  • Critical updates were hard to find and time-consuming to access

  • Mobile experiences were often secondary or poorly optimised

  • Lack of personalisation led to information overload instead of clarity

The Problem

  • Employees were overwhelmed by fragmented tools and information silos

  • Critical updates were hard to find and time-consuming to access

  • Mobile experiences were often secondary or poorly optimised

  • Lack of personalisation led to information overload instead of clarity

Research Overview

Research was conducted using time-efficient, high-impact methods:
Primary research: Interviews and conversations with employees across roles and seniority
Secondary research: Market analysis, competitor review, forums, articles, UX audits

Pain Points

  • Too many platforms for simple daily tasks

  • Important information is buried under non-relevant content

  • No clear prioritisation of what needs attention

  • Difficulty reaching the right people for help

  • Poor mobile experiences for enterprise workflows

Target Audience

SOlution

A mobile-first enterprise hub that unifies multiple internal platforms into one personalized, easy-to-navigate experience.

Design Direction

An Impact - Effort analysis helped prioritize features that delivered maximum value with feasible technical effort. The design direction emphasized seamless integration, curated content, and familiar patterns to help employees act faster with less friction.

UX Goals

  • Reduce time spent searching for information

  • Surface only what is relevant to the user

  • Enable quick actions and status checks

  • Support trust, communication, and accessibility

  • Keep the experience simple, fast, and scalable

Wireframing, Grids & Visual Design

Key Learnings

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